Great experience to become accustomed to customer service. - Inbound Fraud Specialist U.S. Bank Employee Review

5.0
May 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Great hours when once get the shift you want. Coworkers were really helpful and gave a lot of insight to how to be extremely effective at your position. Management/direct manager were very quick to assist complicated issues and willing to sit with you while you do your work to make sure you are not only doing it right but also break down each situation.

Cons

Unable to hang up on rude or nasty customers. After learning all the skills the job can become very mundane and repetitive.

Explore other reviews about U.S. Bank

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly Environment and Hybrid Work Model

Cons

Have to pay for parking

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

4
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