Pros
The ONLY upside to this is that it is remote
Cons
Everything about this company (their systems, processes, hardware, etc.) is a joke! The customers hate this place as much as many of the employees. I am not understanding how they are still in business. It takes an act of Congress to get any assistance IF you ever get it. All they care about is having people "taking calls", the training is so rushed through and they throw you out to the wolves knowing that people do not fully comprehend any of the boatloads of info they've shoved down your throat, just "take calls"! Nobody is on the same page with anything, they flip-flop things consistently and you never get the memo until you're on the phone with a customer cursing you out 50 ways from Tuesday! The worst job I've ever had and I've had the displeasure of working for a couple of companies that were absolutely horrible but this one takes the cake!