Underpaid overworked - Inbound Fraud Specialist U.S. Bank Employee Review

2.0
Oct 1, 2023
Recommend
CEO approval
Business Outlook

Pros

MyTime Holiday Pay 80 hours vacation time Employee assistance fund

Cons

High call volume! Calls are back to back no time in between. Bank lock cards for the dumbest stuff just to give employees workload. No room for advancement they want you to take 4 trainings to be fully fraud trained I extra money either. Management is terrible there is no culture. No room to grow it’s impossible to move up they only open positions for specific ppl not for all to apply. Long hours. I can go on and on.

Explore other reviews about U.S. Bank

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly Environment and Hybrid Work Model

Cons

Have to pay for parking

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

4
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