Excellent company - Inbound Fraud Specialist U.S. Bank Employee Review

5.0
Jan 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Typical call center. Great management. Opportunity to improve and advance within the company. In that department, you were off every other weekend. Luckily, I chose the overnight shift 4:30-12AM. I’d go back in time and work for them again! No regrets.

Cons

CSATs for customers who call in and get news they don’t want to hear.. impacting the employee’s metric.

Explore other reviews about U.S. Bank

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly Environment and Hybrid Work Model

Cons

Have to pay for parking

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

4
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