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U.S. Pharmacopeia

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U.S. Pharmacopeia reviews

Failing Organization Pretending to be Amazing - Manager U.S. Pharmacopeia Employee Review

2.0
Nov 29, 2021
Manager
Recommend
CEO approval
Business Outlook

Pros

Telework (for now...) Recognition of different holidays Paycheck

Cons

USP leadership loves to pretend like they are actually doing something to address issues, but it's all just to check boxes. That really is the culture here. From the ET all the way down to the manager level, we are just pretending to be busy without actually doing anything. That's why there is initiative after initiative and nothing ever gets done. It's a waste of time, money, and resources. Senior management and above gets paid insane salaries, along with the highest percentage of bonuses. Meanwhile, everyone else is doing the actual work and getting "rewarded" with incredibly low salaries, bad leadership, and toxic work environments. Favoritism is another part of the culture. If you dont agree with everything, then you arent considered a team player. That's because management lacks the actual skillset to manage direct reports. People are leaving USP so fast that HR and TA cant keep up, and to be honest, USP cant even afford to backfill positions. Directors and Managers have been instructed to come to glassdoor to leave positive reviews because the glassdoor rating plummeted. Again, they dont bother to address the issues behind the negative reviews or the reasons for everyone fleeing to different organizations...

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U.S. Pharmacopeia Response
4y
From USP HR Leadership Team: Thank you for sharing your honest feedback with us. We’d like to address some of the concerns you raise here. It is true that some of our open positions are due to backfills just like at most organizations. However, it’s also due to growth. In fact, we’ve filled more than 150 new roles in the last year in areas like biologics, digital, and scientific affairs to ensure we are meeting the future challenges in medicine. Plus, our retention rates exceed industry benchmarks. As USP positions itself for the future, we’ve been able to attract talent from various sectors who are seeking new challenges related to our global public health mission. It meshes well with our science-based tradition. Also, USP is deeply committed to its Speak Up Culture where employees have many avenues to bring issues forward and have them resolved. Everyone at every level is committed to instilling a workplace culture where people feel comfortable and safe to report concerns to USP leaders. It supports our legacy of trust. As far as encouraging employees to post their experiences on Glassdoor, we’re happy to have this anonymous channel for employees to share their real-world experiences. It provides leadership with an honest assessment and delivers a real time pulse check of what’s working well and where there may be a need for improvement. Like most organizations, USP wants to provide the outside world a broad perspective on what it’s like to work here. We are encouraging all employees to provide their perspectives on life at USP on this site. We want to hear the pros and cons. Thanks again for sharing your feedback.

Explore other reviews about U.S. Pharmacopeia

5.0
Nov 11, 2025
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Pros

Benefits, people, making an impact, and nonprofit atmosphere

Cons

The base pay is not as competitive as other companies.

1.0
Mar 15, 2026
Director
Recommend
CEO approval
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Pros

There are talented people here, and some teams genuinely try to do good work. The mission sounds compelling on paper.

Cons

Where to start. The DEI program became so overzealous that it stopped being about inclusion and started being about optics and box-checking. Decisions — including hiring, promotions, and project assignments — visibly prioritized optics over merit and competence. Morale among high performers eroded fast. Layoffs were handled poorly and repeatedly. Leadership would announce "we're in a great position" and then cut 10-15% of staff months later. This cycle happened more than once. No accountability, no transparency, just a new all-hands with fresh talking points. Turnover was relentless. Good people left constantly, and leadership either didn't notice or didn't care. Institutional knowledge walked out the door while management patted itself on the back. The infighting between business units was exhausting. Competing priorities, duplicated efforts, and zero alignment from the top. Cross-functional work felt like trench warfare.

7
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U.S. Pharmacopeia Response
3mo
We’re disappointed to hear that your experience at USP led to these conclusions, especially given your long tenure with the organization. We want to address a few points directly. First, assertions of repeated large-scale layoffs are not accurate. While USP has periodically made focused organizational adjustments, we have not conducted ongoing or cyclical reductions at the scale described. When role changes do occur, they are tied to business priorities and communicated with care, not as a contradiction to our overall organizational health. With respect to DEI, USP is proud of a merit-based culture that values expertise, performance, and integrity. Our inclusion efforts are intended to ensure that all qualified individuals, regardless of background or perspective, have equitable access to opportunities and are treated with respect. Hiring, advancement, and project assignments are based on role requirements, skills, and experience, not “optics.” Encouraging diverse viewpoints strengthens scientific rigor and decision-making and is not at odds with high performance. We regret that this was not your experience and appreciate your sharing your perspective. We wish you the best in your future endeavors.
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