Did not give raises for 2 years due to company mistake - Customer Service Representative (CSR) UGI Employee Review

Ugi did not give customer service representatives raises for 2 years. They said it was due to a business mistake on their end, 2022-2024. I had my exit interview and I told Hr the abuse on the phones was terrible and inevitable no matter how great of an employee you are. He asked me, “were you just overwhelmed?” Do not want to work for a company like that. No advancement.