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      USAA

      Engaged Employer

      USAA reviews

      Overall Great company to both work for and be a member of. - Insurance Customer Service Representative USAA Employee Review

      5.0
      Jun 26, 2017
      Insurance customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love their Members. Opportunities. Campus. Annual bonus. Holiday bonus. Holiday party. Overall atmosphere and culture. Strong community involvement. PTO opportunities.

      Cons

      Militaristic. Micro management. Difficult to get in - as in difficult to be hired. Lack of flexibility. They back their leadership over front line employees no matter what. Very much a CYA environment.

      Explore other reviews about USAA

      5.0
      Jul 12, 2026
      Software engineer (swe ii)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits Good culture in teams

      Cons

      Top heavy company Little room to grow

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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