Aug 7, 2023
USAA Insurance Customer Service Representative reviews
1.0
Be the first to recommend this company
Juan C. Andrade
Not enough data to show CEO approval
100% positive business outlook
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Reviews by job title
3 reviews
5.0
Jun 26, 2017
Overall Great company to both work for and be a member of.
Former employee, more than 3 years
San Antonio, TX
Recommend
CEO approval
Business Outlook
Pros
Love their Members. Opportunities. Campus. Annual bonus. Holiday bonus. Holiday party. Overall atmosphere and culture. Strong community involvement. PTO opportunities.
Cons
Militaristic. Micro management. Difficult to get in - as in difficult to be hired. Lack of flexibility. They back their leadership over front line employees no matter what. Very much a CYA environment.
4.0
Aug 17, 2016
Recommend
CEO approval
Business Outlook
Pros
USAA has great benefits including competitive wage, family health plans, 401k w/match up to 7%, flex scheduling, vaca/sick pay, free gym etc... For a call center, it has great desk setup, new computers and comfortable environment. Casual dress code, Starbucks in the building just for employees and a cafeteria with several restaurant options... Over all it was a good work environment with friendly co workers and great members (customers) that we talked to about insurance needs etc.
Cons
Mgmt became more openly sales driven and competitive w/in their teams. Whiteboards all over office with coworkers names and the metrics that we're measured on in green (good) or (red) and I felt that sometimes the sale was more important than the mbr... Mgr. Had to listen to several calls per week per employee and always has to find something that needs improvement... They change structure of call flow and requirements on each call often and there is a alot items in a clients profile that has to be confirmed, updated or corrected on each call. It takes away from the flow of a natural conversation when forced to "assume" what's on the screen is not correct.