Good benefits, okay pay if your spouse qlso works - Customer Service Representative (CSR) USAA Employee Review

4.0
Aug 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits are solid. Time off. Matching contributions to 401k. Medical insurance. Paid family leave.

Cons

Metrics designed to have the customer service rep fail. You can never really advance unless someone takes you under their wing and advocates for you. Pay is not great. Do not expect to make enough to support a family.

Explore other reviews about USAA

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Love working here with USAA. They strive for independent growth within the company.

Cons

No cons as they listen to us

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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