Good pay - Customer Service Representative (CSR) USAA Employee Review

4.0
Feb 18, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay is great for entry level. They train you VERY throughly. The benefits are out of this world.

Cons

The work load will drive you into the ground. The micro managing is hard to get over. But the pros definitely outweigh the cons

Explore other reviews about USAA

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Love working here with USAA. They strive for independent growth within the company.

Cons

No cons as they listen to us

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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