Lack of transparency. Does not care about players or employees - Customer Service Representative Ubisoft Employee Review

Low pay. Managerial expectations do not match workload. Permanent employees are lazy and do not pull their weight. Management is aware of permanent employees not performing quality work but ignores them. Management constantly asks how they can be better, but completely ignores suggestions from employees. Management plays favorites and only provides career advancement to those who are willing to play their games. 90% if not more of this job is copy - pasting responses over and over until the players are left with no choice but to chat their support chat. Management gets upset when you spend more than 5 minutes with a player explaining to them why our games are so broken, and that they just need to "wait" until we can resolve their issue. The permanent employee's are lazy, and refuse to perform their jobs correctly. Instead they will push cases and chats to the temporary agents to perform instead. As a temporary agent, you will be worked extensively, with no set schedule, and will be lied to about your career advancement with this company.