Beware of the smoke cloud - Service Manager United Rentals Employee Review

2.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits, improvement of infrastructure, opportunities for growth. Largest rental equipment company.

Cons

Horrible management teams in the branch and district offices. Lack of importance when it comes to personnel matters. Cannot make a decision when it comes to terminating employees and makes it harder for managers to improve the culture. Does not support its managers they can be insulted and branch manager would rather take the employees word over yours. Most divisions are good but the mobile and storage division is a recent acquirement and have not changed their ways. HR does not evaluate personnel matters in a fair and impartial way.

Explore other reviews about United Rentals

5.0
Jul 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits Veteran friendly Decent pay

Cons

Lack of promotion Long hours

3.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

For the most part, United Rentals is a great company to work for. They care about their employees & promote growth from within.

Cons

The RELIABLE ONSITE SERVICES division is a total and complete DISGRACE to United Rentals name due to the Management team. Over worked and under-paid. Drivers should never come close to exceeding their DOT hours. Service trucks continuously break down, sometimes for weeks at a time. Promises are made by management but are not carried out. The way routes are dispatched is completely not efficient nor achievable. Employee's are moved in to the wrong positions.

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