Seems like WorldCom 2.0 - Manager Uniti (AR) Employee Review

3.0
Aug 22, 2017
Recommend
CEO approval
Business Outlook

Pros

People make the difference. Speaking for The Colony office (Formerly PEG Bandwidth), it was the high quality people that made going into work everyday enjoyable. Close knit group of skilled people that would help you at the drop of a hat in order to get tasks completed by tight deadlines. Benefits packages were good and slightly above standard. You were empowered to make immediate decisions and adjust processes to fit a multitude of ever changing situations.

Cons

Since the buyout of PEG by CS&L, things have changed immensely. Layoffs seem to be the norm after every merger/acquisition. New management is not willing to take their time in understanding who/what are the current responsibilities before making cuts in the personnel rosters. When they do this, they face "gaps" in areas of responsibility that are left vacant........leading to increased response times for outages, installation deployment schedules, and sales engineering/requests. For the guys from Hunt and Southern Light that were just acquired, be prudent as what you just did to the Legacy PEG/Tower Cloud employees, will happen to you when CS&L (Corporate) make the next merger/acquisition.

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, people are nice and you get good training.

Cons

There are alot of shifting of priorities of work, so things can feel rushed at times.

1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home

Cons

Constant and persistent fear of maintaining employment. Leadership makes and changes decisions regularly, and imposes new expectations every few weeks. Kinetic, the consumer internet service division or Uniti, is no longer their priority. Nobody will challenge the junior executive leadership for fear of retribution, so regardless if they believe a new directive is feasible or reasonable, managers and supervisors pass it on to front line staff to accomplish. It becomes so cutthroat that there is no trust between sales representatives, as everyone is competing against each other for positive numbers and KPIs. Upward mobility is only available to those with a close relationship with senior management, regardless of their tenure, accomplishments, or abilities. There is such a disconnect between what the CEO and senior executive staff promises or how they define our services, and the junior executive and director staff define our roles and expectations. It is so gross to hear the CEO say something at a company-wide meeting, but be told the opposite from the directors. The entire customer-facing sales and community support staff were laid off over a series months. The only face-to-face sales now occurs door-to-door. Customers cannot stop by a local Kinetic office anywhere in the country to ask questions, resolve issues, pay bills, or even sign up for phone & internet services. The entire business has flipped from providing local communities with superior telecom services, to earning as much as possible for their shareholder.

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Uniti (AR) Response
1mo
Thank you for taking the time to share your feedback. We appreciate hearing from employees about their experiences as these insights are important to helping us identify areas where we can improve. We understand that periods of organizational change can be challenging, and we recognize the importance of clear communication, leadership alignment, and a culture where employees feel supported in their roles and career development. We also value feedback regarding the employee experience and how business decisions are communicated across teams. Our goal is to foster a workplace built on transparency, respect, and accountability. We appreciate your perspective and thank you again for sharing it.
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