Toxic, distrusting, and inequitable - Program Team Upstream USA Employee Review

1.0
May 2, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are great, and the remote culture is great for folks who prefer this.

Cons

This is the most toxic, fake place I have ever worked at. There is a serious lack of psychological safety. A culture that centers on trusting only a select few (mostly the white leaders), and promotes tattle-tale behaviors. Tiny mistakes or even different working styles are often written up without the employee's knowledge until it is too late or overblown, when it could have been easily addressed earlier on. Processes constantly change and new hires are not onboarded well, but when someone "messes up" it gets completely blown up and none of the leaders are willing to take an ounce of accountability. The way that VPs deliver "feedback" is appalling and makes you feel like you need to watch everything you say - it is exhausting. The problem is that these leaders do not even consider that they could be doing something wrong, inequitable, or be promoting an environment that is literally making people physically ill from anxiety. Leadership is extremely patronizing at BEST. They simply do not trust many of the individual contributors, leading to mircro management and punitive management styles - it's as if no one has ever managed human beings before.

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Upstream USA Response
2y
Thanks for taking the time to post a review about your experiences working at Upstream. We truly value input from former and current employees. While we’re pleased to hear you think highly of our compensation, benefits and remote working culture, we’re of course disheartened to hear you describe an employee experience that does not live up to our values or to the work environment we strive for. We foster an environment of providing and receiving feedback. In fact, thanks in part to employee feedback, we have just launched a coaching program designed to empower managers with essential leadership skills, fostering collaboration within teams, and promoting transparent and compassionate communication. The first session is scheduled for later this month. If you are a current employee, we encourage you to reach out to your HR business partner or our Head of Organizational Effectiveness & Culture to discuss any concerns or frustrations you are experiencing in the workplace in a confidential manner.

Explore other reviews about Upstream USA

5.0
May 13, 2024
Recommend
CEO approval
Business Outlook

Pros

- Remote Work Flexibility: Enjoy the freedom to work from anywhere, accommodating your lifestyle and preferences. - Org-Wide Retreats: Experience exciting trips to new cities that embody our core values of Trust, EDI (Equity, Diversity, and Inclusion), Joy, and Mission, fostering team bonding and personal growth. - Supportive Team Environment: Collaborate with mission-driven, passionate, and kind colleagues who are always there to uplift you, ensuring a positive work atmosphere even on tough days. - Competitive Benefits: Access a comprehensive benefits package, ensuring your well-being and security while working towards our shared goals.

Cons

While the organization is young and growing, it's still working on its strategy, career paths, and expansion. However, the leadership team is actively addressing these areas, showing a commitment to improvement and future growth.

1
3.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

High paying positions for the nonprofit sector, great benefits, opportunities to grow skills across departments

Cons

Multiple workforce reductions over the last handful of years, frequent strategy change, org-wide spending makes long term stability questionable

1
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Upstream USA Response
1mo
Thank you for taking the time to share your feedback. We're pleased to hear that you recognized our competitive compensation, comprehensive benefits, and the opportunities employees have to broaden their skills and collaborate across departments. We also appreciate your candid comments regarding organizational change. As a mission-driven nonprofit, we continually evaluate our strategy and organizational structure to ensure we can maximize our impact and remain financially sustainable over the long term. While these decisions are never easy, they are made thoughtfully with our mission and future in mind. We understand that periods of change can create uncertainty, and we remain committed to strengthening our communication, supporting our employees, and building an organization that is positioned for long-term success. We appreciate your feedback and wish you all the best in your future endeavors.
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