Enjoyable culture and benefits, but management issues persist - Visual Merchandising Manager Urban Outfitters Employee Review

Loved working in the middle of campus, meet lots of fun people

Can be boring at times working retail, repetitive but have to be busy.

Somewhat flexible scheduling. Bonuses if your store exceeds monthly goals. Employee discount for other URBN brands.

Lack of work-life balance. Salaried managers are often expected and obligated to conduct work that surpasses the 40 hour work week. Overtime is not offered for salaried store managers. Salary increases and internal mobility are very limited. The company claims they are under tight budgets, yet they are making record profits and spending money on unnecessary expenses. The only way to increase salary is to move to higher-volume locations, which are limited due to availability. A lot of other store managers have been in their same positions for 10+ years and have remained at the same title. Company directive is constantly changing with little to no support. Store managers are expected to cover the slack when resources are minimal. Physical deterioration is common for management. The job requires a lot of physical exertion. Higher ups expect displays to be conducted on a store-level, which includes moving heavy objects and operating power tools. Even if you are not trained, you are expected to learn as you go or “phone a friend” for help. “The customer is always right” mentality supersedes company policy, which leads to friction within team members and the client. Mental stress from dealing with disgruntled customers is common due to this.