Urban Outfitters reviews

3.6

61% would recommend to a friend

(6,266 total reviews)

Sheila Harrington

54% approve of CEO

48% positive business outlook

Urban Outfitters has an employee rating of 3.6 out of 5 stars, based on 6,266 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Urban Outfitters employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Jan 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Dogs at work. Walks along river.

Cons

Similarly to the only pro: woof. I am laughing as I write this because of how utterly ridiculous this place is. Not to knock working at the stores—I have heard good things about the teams there. But if you're trying to go to the Navy Yard and make something of yourself or feel good about your career or be respected and treated fairly and valued and recognized for your talent... think again. Between FP, UO and Anthro, I wasted 4 years of my professional life here. They're manipulative; they lie to you about being promoted to get you to stay, then finally promote you with a measly 10% bump which, if you started at a standard living wage in Philadelphia is standard, but you're not. They start you as low as the possibly can, which may be industry standard for some jobs. Mine was when I started. But the maximum raise WITHOUT a promotion is 3%. So. You get a maybe $200 EOY bonus. Horrible 401k match. They do not value or respect employees. They will work you into the ground until you feel worthless and then kick you while you're down some more and make you feel like it's normal to work 60+hrs a week for barely a living wage. Like you should be thankful you even have a job. This is not just my experience; it's well-known. But employees put up with it because they want to work in fashion/lifestyle and because it seems "cool." The alternative is retail or restaurants. And truth be told, I considered returning to the latter and multiple points during my "career" at URBN. Don't get me wrong... they have money to spend on employees. It's all just tied up in the Directors and above who they bring in from NY or LA to eat up the budget with hefty salaries. And good for them! But where the money stops, so does the respect. Mid-entry level employees are treated unfairly and poorly. Their made to feel like their ideas don't matter. I went to my manager with an issue and she said "It is what it is." Is that the type of environment you want to be in? One that doesn't question its corporate practices or engage with its employees to see how they could make working there better? I didn't. I left and within 3 months at my new job was promoted. I doubled my salary. I have flexible work hours. I'm respected and valued. All within the Philadelphia region. THERE IS LIFE OUTSIDE URBN. And if you're talented, smart, respectful and nice, I encourage you, no, implore you to look elsewhere. This company stole 4 years of my life and made me feel worthless. I'm not worthless and neither are you.

2.0
Nov 11, 2014
Recommend
CEO approval
Business Outlook

Pros

-Beautiful Buildings & Campus. -Some really sweet & amazing people work here -You are given responsibility from the beginning & you can learn a lot if you are a self starter. -Decent employee discount at all URBN brands & even a corporate discount on food & coffee. -Vacation policy & benefits are pretty standard...I've seen better & worse. -Some people are really great at their jobs - You can learn a lot about how to run and how to not run a business This is the perfect company for you if you are any of the below. -love the clothes & company image. If you drink the UO kool aid you'll be happy & maybe even thrive. -semi competent worker who compartmentalizes: you can complete the work (minimal level of effort will get you far enough here) & leave the office at the office. If your great at checking out when you leave work you may have a fighting

Cons

I'd describe this company as a bad boyfriend... that beautiful guy who you thought was cool, smart, & maybe even alittle bit funny. However it turns out once your together he really wasn't that cool, wasn't that smart, & the joke was on you. -I thought my salary was decent if I was being paid to do one job...but in reality you are doing the job of 2 or 3 -Company was unsure of the direction they were heading in. -Management set up themselves & their teams with unrealistic goals and seemed surprised when they didn't work out. -People would leave & they weren't really replaced...their jobs were absorbed by others without a raise -There was air of discontent in the employees---everyone was resenting someone or something...very few people seemed truly happy in their job. - Managers would implement polices & wouldn't really follow through on making sure they were carried out - All the perks are there to keep you at work. You really don't need to leave if you have your dog, food, & gym at the office...especially your if single & don't have kids - no real mentoring or trajectory for growth...but you could luck out & have a coworker or supervisor who you could respect & learn form. -people are not qualified or prepared for the roles they have

2.0
Apr 28, 2023
Recommend
CEO approval
Business Outlook

Pros

decent benefits scenic campus generous employee discount

Cons

- Too many cooks in the senior management /executive kitchen, and yet somehow still lacking necessary support in other areas. - Long-standing employees are essentially tenured. Because of this, most upper management roles seem arbitrarily created to accommodate “lifers” w little regard for a functional organizational structure. - Unbearable office politics. The women’s design team is a sorority you didn't choose to join. Cliquish, childish, socially competitive and toxic; favoritism runs rampant, and pleasing "the boss" is prioritized & awarded over performance. - This widespread “follower” mindset is, ironically, so counterproductive to creativity & innovation, but what can one expect from a department w zero demographic or cultural diversity.

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Glassdoor has 6,574 Urban Outfitters reviews submitted anonymously by Urban Outfitters employees. Read employee reviews and ratings on Glassdoor to decide if Urban Outfitters is right for you.