Cons far outweigh pros over time - URBN (Corporate) Urban Outfitters Employee Review

2.0
Apr 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Beautiful campus. Dog friendly. Discounts up to 40% on all brands. Great cafeteria. Relaxed dress code. Easy parking (as long as you arrive semi-early).

Cons

The initial charm wears off rather quickly. Simply, it's not an easy place to do your job and once the appeal of the "perks" wear off, it actually becomes a difficult place to work (thus the lower rating). Leaders have no direction and provide zero coaching. Paranoid management. Have to guess as to whether or not you're actually performing well - and don't expect a promotion, even if you are. Roles are intentionally undervalued with the assumption that the "perks" make up for it. Don't fall for it - try to get the best offer. Discounts are great but unless you are 19 and like Urban Outfitters clothes, it's useless for men. Extremely clique-y; insane amounts of gossip permeate throughout the campus as if it were a large high school. If you are single, young, living in Philly with a dog and car, OK with not advancing and just need an enjoyable job to pay the bills, URBN is perfect. But once you're ready to be an adult, you'll realize it's a detrimental place for your career.

Explore other reviews about Urban Outfitters

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved working in the middle of campus, meet lots of fun people

Cons

Can be boring at times working retail, repetitive but have to be busy.

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat flexible scheduling. Bonuses if your store exceeds monthly goals. Employee discount for other URBN brands.

Cons

Lack of work-life balance. Salaried managers are often expected and obligated to conduct work that surpasses the 40 hour work week. Overtime is not offered for salaried store managers. Salary increases and internal mobility are very limited. The company claims they are under tight budgets, yet they are making record profits and spending money on unnecessary expenses. The only way to increase salary is to move to higher-volume locations, which are limited due to availability. A lot of other store managers have been in their same positions for 10+ years and have remained at the same title. Company directive is constantly changing with little to no support. Store managers are expected to cover the slack when resources are minimal. Physical deterioration is common for management. The job requires a lot of physical exertion. Higher ups expect displays to be conducted on a store-level, which includes moving heavy objects and operating power tools. Even if you are not trained, you are expected to learn as you go or “phone a friend” for help. “The customer is always right” mentality supersedes company policy, which leads to friction within team members and the client. Mental stress from dealing with disgruntled customers is common due to this.

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