Proceed at your own risk... - Anonymous Urban Outfitters Employee Review

2.0
Nov 11, 2014
Recommend
CEO approval
Business Outlook

Pros

-Beautiful Buildings & Campus. -Some really sweet & amazing people work here -You are given responsibility from the beginning & you can learn a lot if you are a self starter. -Decent employee discount at all URBN brands & even a corporate discount on food & coffee. -Vacation policy & benefits are pretty standard...I've seen better & worse. -Some people are really great at their jobs - You can learn a lot about how to run and how to not run a business This is the perfect company for you if you are any of the below. -love the clothes & company image. If you drink the UO kool aid you'll be happy & maybe even thrive. -semi competent worker who compartmentalizes: you can complete the work (minimal level of effort will get you far enough here) & leave the office at the office. If your great at checking out when you leave work you may have a fighting

Cons

I'd describe this company as a bad boyfriend... that beautiful guy who you thought was cool, smart, & maybe even alittle bit funny. However it turns out once your together he really wasn't that cool, wasn't that smart, & the joke was on you. -I thought my salary was decent if I was being paid to do one job...but in reality you are doing the job of 2 or 3 -Company was unsure of the direction they were heading in. -Management set up themselves & their teams with unrealistic goals and seemed surprised when they didn't work out. -People would leave & they weren't really replaced...their jobs were absorbed by others without a raise -There was air of discontent in the employees---everyone was resenting someone or something...very few people seemed truly happy in their job. - Managers would implement polices & wouldn't really follow through on making sure they were carried out - All the perks are there to keep you at work. You really don't need to leave if you have your dog, food, & gym at the office...especially your if single & don't have kids - no real mentoring or trajectory for growth...but you could luck out & have a coworker or supervisor who you could respect & learn form. -people are not qualified or prepared for the roles they have

Explore other reviews about Urban Outfitters

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved working in the middle of campus, meet lots of fun people

Cons

Can be boring at times working retail, repetitive but have to be busy.

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat flexible scheduling. Bonuses if your store exceeds monthly goals. Employee discount for other URBN brands.

Cons

Lack of work-life balance. Salaried managers are often expected and obligated to conduct work that surpasses the 40 hour work week. Overtime is not offered for salaried store managers. Salary increases and internal mobility are very limited. The company claims they are under tight budgets, yet they are making record profits and spending money on unnecessary expenses. The only way to increase salary is to move to higher-volume locations, which are limited due to availability. A lot of other store managers have been in their same positions for 10+ years and have remained at the same title. Company directive is constantly changing with little to no support. Store managers are expected to cover the slack when resources are minimal. Physical deterioration is common for management. The job requires a lot of physical exertion. Higher ups expect displays to be conducted on a store-level, which includes moving heavy objects and operating power tools. Even if you are not trained, you are expected to learn as you go or “phone a friend” for help. “The customer is always right” mentality supersedes company policy, which leads to friction within team members and the client. Mental stress from dealing with disgruntled customers is common due to this.

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