Pros
Patient care and patient needs always come first. Decision making, from top down, is run through that filter. We work hard to ensure there are minimal barriers to coming under care with VIA - regardless of acuity, complexity, or ability to pay. We recognize that the communities we operate in deserve exceptional hospice and palliative care... and VIA's sustainability is crucial to ensure the community has an authentic and high-quality provider available for the long term. When you treat patients and employees the right way, the everything else will fall into place!
Cons
Because referral sources have recognized the positive differences in how VIA operates, it has lead to tremendous growth... and that growth can run faster than onboarding of new staff, especially with the realities of the healthcare labor pool. The great news is VIA is committed to recruiting and retaining the best talent and working ahead of that curve. And once people join, they always comment on how refreshing it is to find a healthcare operation like VIA.