Management and customer service (dispatch) are completely inept. They create bs numbers to fluff each other up in meetings and give raises and awards. At the end of each day if I was unable to either make pickups or deliveries it was counted as an "exception" my manager asked that I call him to have him remove these stops from my device on a daily basis. So the outcome was the same, but our location had record low "exceptions" because they were fabricated. You'd actually get in trouble for a certain exception percentage. Customer service scheduled pickups and deliveries at times that made no sense. Instead of pushing something to the next day they'd try to rush it knowing full well drivers were already slammed. By the time you made it to the stop the family was questioning why you were making a delivery at 8:30 pm and not just doing it the next morning. You have to create your own route and then dispatch will throw critical appointments at you completely across town at the last minute so by the time you're done rushing all over (for something that turned out to not be a rush at all) you're starting your scheduled stops 4+ hours late. Just a total cluster all around.
