Frankenstein company with high turnover & poor management - Customer Support Vector Solutions Employee Review

2.0
Jul 6, 2022
Recommend
CEO approval
Business Outlook

Pros

decent pay, but still not enough to make staying worth it.

Cons

1. Vector keeps acquiring more small software companies and poorly integrating them into the "One Vector" family. It's become a Frankenstein with who knows how many separate departments that don't know how to communicate, and a reporting structure/org chart that makes absolutely no sense. 2. Constantly understaffed & high turnover 3. Absolutely atrocious onboarding & training for new employees - ironic for a company that boasts itself as a training company. current overworked employees have to try to train new hires in their spare time with no guidance from managers, because managers don't understand the software or the job that their employees do. 4. No support for remote employees. Offices have parties and events, remote employees get a virtual yoga session once a month that we don't have time to attend even if we want to since there's too much work.

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Vector Solutions Response
3y
Thank you for your feedback. We are determined to learn from previous acquisitions and ensure that integrating them results in a “best of both” outcome. This applies to culture, structure, people and processes. The high turnover you refer to is partly because of the current jobs market. It is regularly described as the great reshuffle. There are several initiatives that have been launched to retain our people. The onboarding and employee readiness program has recently been expanded to a two-week in-person onboarding program with dedicated learning and development practitioners. All technology access, accounts and tools are provisioned and tested with the new employee on day 1 in a live session. The program includes job-specific tracks and breakout sessions with managers. Employee resource groups have been established to ensure that remote team members are included. These include groups focused on culture, wellness, philanthropy, and several others. A company culture is not owned by managers and executives and Vector is building a culture to support all employees to make them successful.

Explore other reviews about Vector Solutions

5.0
Apr 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Collaborative and promotes shared success

Cons

I don't have any cons

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Vector Solutions Response
1mo
Thank you for taking the time to share your experience and for your many years with Vector. We’re especially grateful for the impact you made over such a long tenure. It’s great to hear that the collaborative environment and focus on shared success stood out to you. That’s a big part of how we aim to work together and support one another. We appreciate all that you contributed during your time here and wish you continued success in what’s next.
3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great, company offers a lot of opportunities that you may not get elsewhere, and the talent pool is largely fantastic.

Cons

Processes in place for changes and performance management don't always make sense. Gaps between managers and communication/decision making across departments and teams can cause significant issues.

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