Great company, needs a LOT of improvement - Sales Associate Vera Bradley Employee Review

3.0
Mar 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Empowers employees to use the "power of yes" to make a situation right for a guest. Generous employee discount. A pretty place to work. No uniforms, but the freedom to express yourself through appropriate business causal attire. Stores are cleaner and more well organized than your own home. Great customer service learning experience.

Cons

No room for growth. There is no such thing as "full time sales associate" at this company. You will work 25-30 hour weeks with no benefits as a part time associate. They like to give you free or discounted product to make up for what they lack in pay compensation. Marketing department needs improvement with strategy. Many guests get confused by the emails they receive about sales online and what's happening in stores. The online return process in the stores needs to be addressed. Employees don't last very long, it's a fun place to work but it's definitely not a forever job.

Explore other reviews about Vera Bradley

5.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

-Good employee discount of excellent product -Competitions set on all levels of the field to strive in -Extremely great comradery amongst each other with respect for one another (you are not just a number or a location - you are a person) with healthy communications between the fields -We serve a vast and wonderful clientele to market/sell too- -Although the rebrand was not the success some thought it would be, VB is getting back to where she once was and that is amazing! -Diversity holiday time -There is a general concern for both success, respect and diversity

Cons

-Setbacks on for tools/communication engines that lead to some confusion task management -Store closers vs proactive store relocations -Logistical inventory issues -Shopper surveys closed down (previous management choice) -There is little opportunity for internal promotions for career growth

1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule Generous vacation time Flexibility with schedule

Cons

Private equity mindset of new leaders has sucked the life out of what used to be a great place to work. Talented and knowledgeable staff were all forced out or saw the writing on the wall and headed for greener pastures. While the Jackie regime was inept and refused to listen to subject matter experts, the Ian and Marty tandem may be even worse. They seem dead set on draining any bit of cost out of the company in the hopes of a private equity takeover. Their creative bookkeeping is highly questionable and borderline unethical, as is the treatment of legacy employees.

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