Pros
The pay is good and the discounts are great. All store employees across the board are kind, friendly people. The stores are beautiful and the guests are almost always happy. The new high level management has a good vision of where the company wants to go, however.....
Cons
Since the new "regime" has taken over at the upper level it is total chaos at the store level. The employees are currently under a "shock and awe" phase, like deer in the headlights. There is inconsistent communication from the home office, if any at times. Direction comes from many and is often varying. It is very confusing right now. I think they don't know who is doing what and it shows in the daily operations at the home office. The company has recently decided to downsize the management numbers, which in itself is not that unreasonable. However, they chose to make it a tenuous atmosphere and decided who was going, telling the possible candidates that they might lose their job, but waiting 45 days to tell them who that will be. Talk about a morale killer?! They will lose more employees than necessary just from the way they handled that situation. Again, poor direction from above. Simple communication during the process would have been a better way to handle it. There are so many changes at the moment it is becoming too confusing to want to stay, which is unfortunate because the people at the store level are wonderful to work with. The company is like the teenager going through puberty and not quite sure how to get what they want. It is total trial and error at the moment - not a great place to work. They are going the way of the publicly traded monster who is there to make more money for the share holder and undervalue those achieving those dollars for them. Also, their IT has got to be the worst I have ever seen! Always failing, codes don't work correctly, prices ring wrong, etc, ALL THE TIME!!