People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Customer Service Representative Vera Bradley Employee Review

1.0
Jul 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Great people to work with, some of the best people I have ever met (hourly workers). The pay is decent but the benefits are horrible. Nice new facilities with some amenities such as a gym.

Cons

They do not know how to manage people. They use fear, intimidation and bullying as a tactic to get people to work. I know from experience that doesn't work it actually demotivates. I have never worked at a company where they bully people but I have witnessed it at Vera Bradley. One person was intimidated so much that they quit from the stress of it. They single out people for God knows what reason. They do it slyly though, in a passive aggressive manner, they throw stones then hide their hands so they are cowards also. There is one manager who is good who has years of experience in management though and she is not so bad but she is a "company" person and does what she's told even though she knows it is ridiculous. There is another manager who was good as well but they demoted her, no reason was given but the general consensus is that she was less cooperative with the tactics being used on people, she is a kind person and really wants people to come to work do their jobs and be happy while they are doing it. The other problem is scheduling, they bring all these temps in under the guise that they will be filling in during hours that we may not be staffed properly but then give them prime hours that a full time employee would love to have. They also have this shift bid thing that is supposed to be used to determine if a shift opens up who will get the shift, problem is they don't use it they just pick the person that they like and give them the shift. HR is no help with any of these issues, the person assigned to our department frequently goes out to lunch with management and confidential information is disclosed to management. The other managers are lap dogs to the director they get their management style from her, I don't think any of them have any previous experience managing so she dictates how they should manage and they sit at her feet panting waiting for a crumb from her table. I have worked for men and women and largely hate working for women because of their insecurity, and the person at the top is insecure and it shows.

Explore other reviews about Vera Bradley

5.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

-Good employee discount of excellent product -Competitions set on all levels of the field to strive in -Extremely great comradery amongst each other with respect for one another (you are not just a number or a location - you are a person) with healthy communications between the fields -We serve a vast and wonderful clientele to market/sell too- -Although the rebrand was not the success some thought it would be, VB is getting back to where she once was and that is amazing! -Diversity holiday time -There is a general concern for both success, respect and diversity

Cons

-Setbacks on for tools/communication engines that lead to some confusion task management -Store closers vs proactive store relocations -Logistical inventory issues -Shopper surveys closed down (previous management choice) -There is little opportunity for internal promotions for career growth

1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule Generous vacation time Flexibility with schedule

Cons

Private equity mindset of new leaders has sucked the life out of what used to be a great place to work. Talented and knowledgeable staff were all forced out or saw the writing on the wall and headed for greener pastures. While the Jackie regime was inept and refused to listen to subject matter experts, the Ian and Marty tandem may be even worse. They seem dead set on draining any bit of cost out of the company in the hopes of a private equity takeover. Their creative bookkeeping is highly questionable and borderline unethical, as is the treatment of legacy employees.

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