It wasn’t for me, but it could definitely be for you! - Customer Service Representative (CSR) Verizon Employee Review

4.0
Apr 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Great pay & Great benefits The ability to work from home Meet great people

Cons

Long hours Aggressive selling Micromanaging Lack of managerial support The coaching felt condescending, it was advertised as customer service but you have to sell on EVERY call, not hard but very stressful and demanding, if you can’t deal with long hours and angry caller all day this isn’t for you. The call volume is HIGH. Never a break in between calls

Explore other reviews about Verizon

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership, associates, coffee, parking, training

Cons

long hours if you want to be successful

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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