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      Versant Health

      Part of MetLife

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      Versant Health reviews

      Good benefits - Customer Service Representative (CSR) Versant Health Employee Review

      2.0
      Nov 12, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical, dental, and vision benefits were good.

      Cons

      Supervisors were terrible and would only be there for about 4 months. High turnover and hard to get moved to a different department. You have to work there a year before you can get moved to a decent department. Customer service is awful. Back to back calls. Employees don't stick to break and lunch schedule and supervisors are rarely available to help. Training only lasts about a month and for this type of work, should be at least two months.

      Explore other reviews about Versant Health

      5.0
      Jun 9, 2025
      Summer graduate intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work-life balance is good and

      Cons

      I have been not long enough

      1.0
      Mar 30, 2026
      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      at 1st - WFH ater COVID was a great thing. Mgmt was pretty good. understanding, willing to work with me, esp when I was going thru my illness. welcomed me back.

      Cons

      at last - thank goodness for FMLA and PFL. only way I would've been able to retain employment. i will admit, made some tactical errors toward the end. STARS - an absolute travesty. Setting high unachievable marks for phone calls which took a LOT longer than 3-5 minutes. know- it-all employees who tried to be my boss, as if i didnt have more ppl to report to. CARE team? dont make me laugh. Sr. Mgmt "cared" about hitting numbers to collect performance bonuses. I wont respect or obey someone who’s directing me from an office on the west coast. do your research. you - yes YOU - are worthy of so much more. DONT take a job out of desperation. Especially not this one. If you do... find another one. FAST.

      1
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