L2 Support Stuff - L2 Support Versata Employee Review

1.0
Jul 7, 2016
Recommend
CEO approval
Business Outlook

Pros

- No delay in payment - Actual Company - Totally remote - Has a bonus after you join

Cons

Chaotic environment. Manager repeatedly tells you the situation was pretty bad with so many unsolved tickets. You will be thrown into the field with a little like 2-3 weeks of training that doesn't mean anything. Each and every week your manager will add more and doesn't understand each ticket is different and some of the tickets are hard to solve. For big clients they arrange a meeting with client. But the manager has no idea about the product, they got very few experienced employer who are very busy and can't help you. By the time you solve one its already too late. There is zero documentation on their software called everest's code. No api, you are supposed to work with database with no documentation. They want you as a package but doesn't understand that a software developer have no idea over major business and accounting terms. Manager or anyone, doesn't have any idea how the business logic works inside their software. Instead of a well documentation how you have build a plugin, you are supposed to talk with clients, make the documentation and make the plugin. WOW. There is an woman who is supposed to help you through documentation process but she doesn't. After i joined my fellow devs started to disappear. Without understanding the fact that a new guy barely works with his own tickets my manager put all of the other's tickets to mine. In a nutshell, in this company manager tries to do the job, save the job, without understanding the job. Very limited communication.

Explore other reviews about Versata

5.0
Mar 6, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Very metrics focused: You always know where you stand. The metrics are very transparent and you can see how you stack up at any given point. * Well-defined processes tempered with reason: There is a process for just about everything. The nice thing is that managers are reasonable and can allow for deviation if there's a good reason for it. * Working from home is awesome! * I tend to make a lot of suggestions. It's really great to have managers that thoughtfully consider all suggestions and don't just leave me hanging. * Nice balance of being able to work independently, but still be part of a team. (I'm not sure if this is true for all departments, but it is VERY true in mine.) * There's not a lot of documentation in some cases. This is great if you're a "go-getter" who is happy to do the research and come up with a creative solution. (It's probably not so great for people who expect to always be able to get a cut-and-dry answer from their direct supervisor.) * The people rock! It's great to have an opportunity to work with people from all over the world.

Cons

* You have to have the self-discipline to stay focused working at home (which can be difficult, especially in the summer when the kids are out of school.) * There is a fair amount of oversight in the name of fraud prevention. I think it's all legit, but you need to have a personality that isn't prone to imagining black helicopters in the sky. * The rate at your time of hire is your rate. There isn't really an opportunity for your rate to go up over time (unless you move to a different, higher-paying position.) * There's no paid time off. This system works ok, but it's up to you to plan and make sure you have a financial cushion for sick/vacation days. With that said, management has always been beyond great at approving time off when needed.

6
3.0
Jan 29, 2018
Recommend
CEO approval
Business Outlook

Pros

- 100% remote working, which is a pro for some and a con for others. For me it is perfect so I love this about them. - Pay is good, assuming you are kept on after they've acquired your company. - Very much left alone as long as you are doing your job and working as expected. - No accrued PTO, you take time off as needed. You have to work this correctly though in order for it to be a pro...some people are afraid to take time off. - Very hands off management (again pro for me, others may hate this).

Cons

- Very little (if any) communication from upper management. - No real feeling of belonging to anything, very much left on an island (this is ok for me but I know others do not like this at all). - After they acquired our company they blindly cut loose a lot of top talent and soon regretted doing so. Had to bring some people back and pay them ridiculous amounts of money. - Benefits are fairly lacking...no bonuses, minimal health coverage, and no 401K matching. - If you are not self sufficient and need constant direction from a manager this place is not for you.

4
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