Easy job - Inbound Call Agent Verscend Employee Review

Excellent colleagues, interesting work, top notch solutions

The work is demanding and not for everyone

Great benefits, highly competent colleagues who care about results.

The SOJO office promotes and teaches managers to believe, act and state publicly that 'anyone can be replaced', even though some employees who resign are replaced with more than 2 VH employees. Management wants to have employees that 'will do what it takes to get the job done'; however, they treat us like we are worth nothing and can be easily replaced. If management at the SOJO office wants loyalty they need to lead by example. There is a lot of chaos due to the constant and significant transitions that have been occurring for years. This is extremely stressful on employees and there is a void of change management control. Change is not always good, there is a limit to the resources of people and tools regarding how many changes all at the same time. Promotions have been handed out over the years even to people who have lost millions in revenue to the company or put it at risk. They still have their high salaries and titles. Those who have been there have seen this all and know who is valued and who is not. People are hired who are friends and are reimbursed at higher salaries than others with more domain expertise, experience with the company and results.