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Difficult Transitions with Company growth - Escalated Retrieval Agent Verscend Employee Review

2.0
May 21, 2015
Recommend
CEO approval
Business Outlook

Pros

PTO, Holidays, 401k, Benefits are good. Overtime off and on during the year is available for those that want the hours.

Cons

Lack of direction with the Middle management. Executive team promises good changes and growth opportunities, and sadly falls short with delivery. I worked for this company for 3 years and saw many changes in the corporate culture from when it was run by Mediconnect. Many of us had hope that conditions would improve with Verisk, unfortunately that was not the case. The possibilities are endless for the business model, but they fail to listen to those doing the work who have learned how to get the desired results. Middle management lacks direction and knowledge of how to motivate their key people when they make empty promises of bonuses and improvements with processes and systems. The stress and lack of work / life balance for ground level employees that are making the calls and researching is horrible. The people that invest themselves in the company and take pride in their work, are given more and more responsibilities, not promotion. Ultimately after years of the same stresses and lack of opportunities many of the base level workers that knew their jobs have left for better advancement, pay, and career opportunities. Over 60+ first to third tier employees left before I had, and many more after I left. It's disheartening for workers that truly care about doing their best with their work.

Explore other reviews about Verscend

5.0
May 29, 2020
Recommend
CEO approval
Business Outlook

Pros

Excellent colleagues, interesting work, top notch solutions

Cons

The work is demanding and not for everyone

3.0
Oct 19, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, highly competent colleagues who care about results.

Cons

The SOJO office promotes and teaches managers to believe, act and state publicly that 'anyone can be replaced', even though some employees who resign are replaced with more than 2 VH employees. Management wants to have employees that 'will do what it takes to get the job done'; however, they treat us like we are worth nothing and can be easily replaced. If management at the SOJO office wants loyalty they need to lead by example. There is a lot of chaos due to the constant and significant transitions that have been occurring for years. This is extremely stressful on employees and there is a void of change management control. Change is not always good, there is a limit to the resources of people and tools regarding how many changes all at the same time. Promotions have been handed out over the years even to people who have lost millions in revenue to the company or put it at risk. They still have their high salaries and titles. Those who have been there have seen this all and know who is valued and who is not. People are hired who are friends and are reimbursed at higher salaries than others with more domain expertise, experience with the company and results.

7
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