employer cover photo
employer logo
employer logo

Visual Comfort & Co.

Engaged Employer

Overworked and Underpaid - Warehouse Operator Visual Comfort & Co. Employee Review

1.0
Aug 4, 2024
Recommend
CEO approval
Business Outlook

Pros

-Benefits -Clean Warehouse -Monday - Friday schedule -Some of my coworkers were very friendly and I enjoyed working with a great team.

Cons

-Micromanagement -Insane amount of mandatory overtime -Most of management. This is going to be very long. TLDR: Insane amount of overtime, HR and management cannot be trusted whatsoever. Creeps in other departments. Save whatever money you make here and apply to other places ASAP! The amount of work you do here does not equal your hourly pay at all. I genuinely feel like working here was a trap. I worked here for under a year, and you get used to seeing your coworkers quit within the first day, get fired or walk out. If you decide to work here, you will practically have no work/life balance at all. With the amount of Mandatory overtime, we have to work, you will rarely be able to take time off to even go to a doctor's appointment. Mandatory OT felt like punishment. Also, no time and a half unless you have to come in on Saturday! The point system is absurd, and you will be forced to use PSL if you are absent or have to leave early. A lot of my coworkers received write ups for small mistakes, and this is very much a "keep your head down" company. The department I worked in typically has a heavy work volume. We were often short staffed, and we were blamed for it. I was severely overworked, underappreciated, relied on too heavily and I had to pick up the slack every single day!! I felt as if I had to step up to be a pretend team lead rather than our actual team lead. My team seemed to trust me more than him. While I was employed here, I observed a lot of racist behavior from management. I've seen a lot of my black peers get fired, written up or drug tested for the smallest things that weren't their fault to begin with. All of the examples I am going to list here are situations with my black coworkers. One woman received write ups constantly for no reason at all and management seemed to enjoy seeing her cry. Evil behavior. Eventually, she was fired after a year for allegedly not having enough PSL. One man was written up for being on his phone outside DURING HIS BREAK. Another instance is of another man who was in a shaky forklift prior to driving it and was blamed when said forklift had issues. He was scolded by one manager, drug tested, allegedly this manager was "shocked" when my coworker passed the drug test. Mind you, this is an older man we're talking about. That is discrimination. I've heard a lot of terrible things about this manager, and he needs to be investigated immediately. Everyone is either scared or tries to ignore him. If he is one of the faces of the company, he needs to be held accountable for these actions. This behavior cannot go on any longer. Beware of the Shipping department and its creepy men!! One man in particular would always watch me from a distance, call out my name and ask for me when I was absent. He has also said multiple sexual comments to my face. I felt unsafe bringing this situation the HR manager because I suspect she relies on one of the managers to make a decision for her and will stick beside him no matter what. Per the google reviews for the Greer location, the HR manager also has a very nasty attitude, yet she has been in HR for 30+ years...? The only "Visually Comforting" thing about this place is the back of the warehouse. I will be staying far away from this location and never looking back.

Explore other reviews about Visual Comfort & Co.

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

- Very rewarding - Interior Design industry experience and involvement

Cons

Not much career development but great it you enjoy the same position over time

avatar
Visual Comfort & Co. Response
1mo
Thank you for your feedback—we’re glad to hear you’ve found the work rewarding and valuable for your design experience. Providing growth paths and development opportunities is important to us, and feedback like yours helps us continue to develop our employees. Your feedback has been shared with leadership for review. Thank you for being part of the team and for helping us improve. Visual Comfort and Co. Management Team
1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- closed on Sundays - gets more holidays off than normal retail jobs - beautiful products

Cons

-store operation hours don't make sense, should be adjusted to fit the market/location of store -too much unnecessary training- they will launch new systems without thinking through and keep sending updates with changes afterwards, very disorganized and chaotic. -acts like a start up when it's not, system changes that are sloppy and unrealized before launching -poor technology in general, uses old antiquated systems, recently changed to a few new systems that were a complete disaster. The last one was for an entire warehouse systems overhaul- the upper management is so out of touch that they think everything went smoothly but it took over a month for items to ship out. Angry clients and no solutions, especially from the management team who were completely useless as always. - corporate office feels out of touch with sales team- doesn't see what's going on and not understanding what sales team has to deal with on a daily basis. Company wide meetings are a joke, the upper management team loves to feed everyone a bunch of bs about how much money the company is making but no one sees it offered to the people at the customer facing level. -corporate won't adjust inflated goals so many employees can't make the monthly bonuses they were promised when hired. -corporate team promotes themselves but offers very little opportunities for growth anywhere else in the company. There are little to no growth opportunities for the sales team other than management and if that, you have to be open to relocate to another state. -products are not available to sell, most are backordered for over a year- annoying to clients and sales team because our bonuses are based on items that actually ship out -regionals don't pay attention to managers in the stores- overlook faults like new managers who can't do their job properly, passive and meek, not leaders but may be good at computer related activities but not at engaging with their own team or clients. -high turnover rate with employees, current region has lost so many managers and sales associates- nothing is done about this, they don't seem to care why this is happening. - managers are incompetent and don't know how to help associates- they don't care to learn about the products or systems and instead spend their hours sitting in the back office gossiping about what's going on in the other stores. -Regional Manager is completely unaware of what's going on with their showrooms, they come in for a day and are in meetings all day and not paying attention to what is happening in front of them. They hire people out of convenience instead of listening to the team's feedback. The regionals also support the managers only and offer no assistance or open ear to the sales team- the sales team are on their own. -They recently raised the base pay because the corporate team changed the goal system because they knew it was going to be very difficult for the sales team to make their goals because of the ridiculously high and unrealistic numbers.

See reviews by: Helpful|Rating|Date|All