Q: What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

Question 1

Is WM a good company to work for?

Accepted Answer

WM has an overall rating of 3.5 out of 5, based on over 4,273 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern, Administrative Assistant and Account Associate.

Question 2

Does WM pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 2% over the last 12 months.

Question 3

How satisfied are employees working at WM?

Accepted Answer

63% of WM employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

Question 4

What are the top reviewed jobs at WM?

Accepted Answer

Customer Service Representative (164), Driver (135), Truck Driver (123), Route Manager (89), Account Manager (69), Dispatcher (64), Inside Sales Representative (54), Manager (53), Sales Representative (53), Operations Specialist (48), Project Manager (47), Residential Driver (46), Roll Off Driver (46), Heavy Equipment Operator (43), Garbage Truck Driver (36)

Question 5

What are the pros of working at WM according to real employee reviews?

Accepted Answer

"What was great about working here was most of the people and the benefits were great too." ((in 575 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 391 reviews)); "Great people and company to work for" ((in 177 reviews)); "There is a great culture here." ((in 79 reviews)); "work life balance is good" ((in 67 reviews))

Question 6

What are the cons of working at WM according to real employee reviews?

Accepted Answer

"Management was poor and very bias" ((in 263 reviews)); "Long hours and lots of labor" ((in 146 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 88 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "i was assigned to a commercial route with  helpers  that had no training what so ever." ((in 49 reviews))

Question 7

What are employees saying about WM layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

Question 8

What are the top reviewed WM locations?

Accepted Answer

Houston, Phoenix, Windsor, Lombard, Chicago, Atlanta, Los Angeles, Wixom, Orlando, Denver, Detroit, Kansas City, Seattle, Dallas, Indianapolis, Miami, Charlotte, Lewisville, Portland, Commerce, San Antonio, Tupelo, Minneapolis, Philadelphia, Columbia, Saint Louis, Germantown, Baltimore, Tampa, Milwaukee

WM

Strong onboarding and learning, but pay is low - Customer Service Representative WM Employee Review

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