The highest performing employees are consistently overworked, underpaid, undervalued and unappreciated. Weak employees receive the same compensation, if not better, than those who work 10 times as hard and more often than they do. Work life balance varies wildly from employee to employee, with lazier employees leaving on time every day by pawning off their work onto the closers who are then obligated to complete it or else answer for everyone else's mistakes. Employees who are very good and exceed at their jobs are routinely punished by being given more work and responsibilities whilst not receiving any raises or gratitude. This applies to dispatchers AND drivers.
The remote relationships dispatchers have with their route managers are often strained and adversarial. There is a general negativity around the office, generated by the laziest employees constantly fighting and bickering and complaining about how their job is harder than everyone else's and how they are most invaluable. It's quite bizarre and juvenile and pathetic. Employees who know which fellow employees work hardest and have the most responsibilities will treat them with aloofness and resentment. Fellow employees often conspire against others to land them in trouble or to get them punished, over some kind of envy or a petty squabble or whatever else. Incompetent employees rarely get disciplined by management, and overall there is almost an incentive to underperform because there is no benefit to exceeding expectations and excelling at what you do. It's painfully obvious that doing the very barest minimum while a small handful of people pick up your slack will not get you fired, or even in trouble. It's so weird that it almost seems as if WM has a masochistic desire to push their best employees AWAY from the company by kicking them around constantly and using and abusing them until they have burned out while coddling relatively worthless other employees indefinitely.
Management, while polite and generally kind, will just demand more and more of you if you can handle everything they throw at you and you'll get nothing in return.
Upward mobility feels hopeless and unobtainable once you have become irreplaceable in your current role and the only thing that can breed is discontentment and apathy.
From the top down, WM does a very good job of making sure all the middling employees on the frontlines of making this company efficient have no value and are absolutely replaceable. Jim Fish and co. are very transparent that they only care about profit over people and that they have little to no care about what happens to their underlings. You are merely a cog in this company.
