CSR Phoenix - Customer Service Representative WM Employee Review

4.0
Jul 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Weekly Paycheck; $5 Prescriptions if you go to Walmart. M-F schedule. Weekends Off. Cafe & Gym on-site. Great co-workers. Career path available. Easiest call center job in the world. Great north Phoenix location. Parking garage. One hour lunch breaks available. No micro-managing for the most part. WM is nearly nationwide so there are many opportunities to move around. Call center is not for everybody but I promise this is the easiest one you will work at.

Cons

Very low salary to start $13.50 per hour but if you have experience you can negotiate I did and I received a higher wage. The medical plan deductible is $1,600 and that is per dependent if you have a family plan. The turn over rate here is ridiculous and they literally do nothing to try and stem it. The supervisors are overwhelmed and actually don't really care at least in my department until corporate comes in and then the supervisors want to start doing their jobs. The twelve week training is a joke and waste of time only because of the way they implement it. The job itself is easy my 11 year old could do it the problem is management never do what they say they are going to do. Broken promises. All lies. They just fall back on that there is always change at Waste Management but they throw that around so much that its literally just an excuse for them now. HR on-site in my experience is slow to respond but who knows maybe they are swamped with employee complaints and other needs.

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WM Response
6y
Thank you for taking the time to express your concerns. We value all feedback from our employees. We continually strive to ensure that our management is providing the best leadership to our teams and make every effort to ensure the safety of our team members.

Explore other reviews about WM

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good schedule and benefits. Great company to move up in

Cons

Can get overwhelmingly busy depending on the sector you are in

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WM Response
1mo
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
1.0
Apr 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

to be honest no pros.

Cons

Working here was stressful, I was starting to deal with anxiety and panic attacks especially when dealing with my Supervisor who was awful since the moment he arrived. I'm one to always be respectful no matter what but at some point you loose respect and you can't allow anyone to disrespect doesn't matter if he's your boss. They fire the hard working people while keeping the ones that do more damage in the work place. Ones that could hurt other employees yet nothing was done while firing the good ones. The Manager that arrived before I was let go was even worst! I wasn't sure what I needed to let her know or not know because since day one when I communicated with her she just brushed me off and never got back to me about anything or she told me to take her off all the emails she was attached to. Then threaten me on an email if I didn't show up to work when I had requested a day off. I mean there's a lot more I can say about both of them. Now about HR... after I was let go I requested termination documents and personnel file in January I waited a month to do a follow up got the run arounds then I was told they were going to get back to me. I waited and did another follow up they ignored my email I did another follow up and got ignored again we are now in April still nothing.

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WM Response
1mo
Your experience matters to us and we are so glad you took the time to share it. We value all feedback and take it seriously because it helps us learn and improve. We’re sorry things haven’t felt right, and your feedback helps us understand where we need to do better. Our people are at the heart of everything we do, and we’re committed to growing as leaders and creating a workplace where everyone feels supported and valued.
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