David Steiner & all upper management are not paying attention! Highest turnover in the history on Wm with customer & employees! Central Dispatch & customer service do not have the ability to address customer's needs. Technology is a great thing however, Wm has not master any of their programs and refuse to see the fractures within! SDO buzz words of "QUALITY OF LIFE" is a joke your employees are not stupid, it's all about leaner and meaner to the bottom line.