Worst call center to ever work for - Customer Service Representative WM Employee Review

1.0
Oct 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Full time, decent pay but that's were the pros stop

Cons

Supervisors are clueless call center is unorganized they do shift bids but don't tell you that in the interview show meaning you can loss your shift and go to a closing shift or Saturday shift. All new higher get Morning shifts and they move the agents that have been there for a year or more to closing and or Saturday shifts there is little to know help in the chat they don't care about the customer all they care about is there #/handle times you have 6min to finish a call with a Cust cont place them on hold or it will can't twords your handle time if you don't meet there metrics by end of month its grounds for a wright up

Explore other reviews about WM

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Steady Schedule Management is easy to work with

Cons

4am start time Must follow all rules

2.0
Jul 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people to work with, benefits are good and Waste is a solid industry that is not going anywhere.

Cons

Management only has the bonus on their mind, toxic management, centralization of support teams causing confusion

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