Commercial Route Manager - Route Manager WM Employee Review

1.0
Jan 28, 2015
Recommend
CEO approval
Business Outlook

Pros

The drivers are really good people, other than that, i can't think of one positive thing to say about WM.

Cons

Extremely long hours (12-14hrs). Micromanagement to the highest level, poor training, unrealistic goals, and an overall poor work environment. WM will say its all about being safe but they hound the drivers about completing their routes at by a certain time (speed vs safety; conflicting agendas). The trucks break down frequently but as a route manager you are still responsible for making sure all routes get completed, while making sure no driver works more than 14 hrs a day or more than 57hrs per week. Often times when a truck breaks down, you won't know until the very last minute and chances are you won't have a viable spare truck. WM will say family is number one but in actuality, you will not have any kind of life. Your day will start at 3 am and you won't get off until about 4pm (or later). Even when you get home, you are still required to answer emails. The drivers are treated like modern day slaves. WM is the worst company/organization I have ever worked for. I would not encourage anyone to work for this company not matter how desperate a person is for employment.

avatar
WM Response
11y
We are sorry you feel this way - this isn't what we want to hear. We recognize that the front line is a challenging place to work, and hope you expressed this with your local management prior to you leaving the organization.

Explore other reviews about WM

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good schedule and benefits. Great company to move up in

Cons

Can get overwhelmingly busy depending on the sector you are in

avatar
WM Response
1mo
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
1.0
Apr 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

to be honest no pros.

Cons

Working here was stressful, I was starting to deal with anxiety and panic attacks especially when dealing with my Supervisor who was awful since the moment he arrived. I'm one to always be respectful no matter what but at some point you loose respect and you can't allow anyone to disrespect doesn't matter if he's your boss. They fire the hard working people while keeping the ones that do more damage in the work place. Ones that could hurt other employees yet nothing was done while firing the good ones. The Manager that arrived before I was let go was even worst! I wasn't sure what I needed to let her know or not know because since day one when I communicated with her she just brushed me off and never got back to me about anything or she told me to take her off all the emails she was attached to. Then threaten me on an email if I didn't show up to work when I had requested a day off. I mean there's a lot more I can say about both of them. Now about HR... after I was let go I requested termination documents and personnel file in January I waited a month to do a follow up got the run arounds then I was told they were going to get back to me. I waited and did another follow up they ignored my email I did another follow up and got ignored again we are now in April still nothing.

avatar
WM Response
1mo
Your experience matters to us and we are so glad you took the time to share it. We value all feedback and take it seriously because it helps us learn and improve. We’re sorry things haven’t felt right, and your feedback helps us understand where we need to do better. Our people are at the heart of everything we do, and we’re committed to growing as leaders and creating a workplace where everyone feels supported and valued.
See reviews by: Helpful|Rating|Date|All