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      WM

      Engaged Employer

      WM reviews

      combining regional call centers - Team Lead WM Employee Review

      2.0
      Jun 14, 2023
      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only work weekdays, have paid holidays

      Cons

      Corporate is combining nationwide call centers into one, reps have less training and less time to handle issues so more customers escalate, call center has no real power to help customers and cannot communicate with dispatch other than entering a ticket and hoping it gets done soon. They haven't been replacing employees for almost 2 years as they leave

      avatar
      WM Response
      3y
      Thank you for taking the time to write about your experiences. The key to our success is our people, and we continue to make strides in providing the best work experience possible. We value all feedback and love to hear recommendations on how we can best provide a more positive work experience.

      Explore other reviews about WM

      5.0
      Apr 30, 2026
      Gas technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work for, amazing benefits and very understanding supervisors!!!

      Cons

      None so far. All is going great!!

      avatar
      WM Response
      2mo
      Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
      1.0
      Jul 14, 2026
      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I honestly can't think of any good points about WM.

      Cons

      Lying management Low pay Lots of employees with nothing to do, then others doing all the work... great place for the lazy and unambitious Promotions based on tenure and apple polishing, not merit Out of touch c suite No ethics or integrity HR protects lying management at the expense of rank and file Lying management, again

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