Pros
As a result of the extreme mental stress management puts you through, you end up forming some pretty tight bonds with your co-workers.
Cons
It’s amazes me that the hr person responding to reviews ignores the consistent theme that management forces sales associates to perform 20-30 hours of unpaid overtime a week. Instead of acknowledging it and asking the question, are we living up to our core value of people first, they applaud the reviewers who have made the sacrifice and sweep it under the rug with general statements like “it’s a hard job”. Why not ask yourselves “can we do better” to ensure our employees aren’t carrying this tremendous stress of meeting unrealistic kpis. There’s a pretty simple solution here. Reduce the amount of mangers you have overseeing kpi’s and berating employees for not meeting them. For every employee you have at least 3 levels of management whose main focus is watching their numbers. That’s pretty wasteful. Refocus your lower levels of number watchers to sourcing leads to feed to sales associates. This isn’t rocket science. Ask yourself the question, what value does each level of mgmt provide and how can they effectively add value to success. It’s time to re-examine yourselves, your processes and identity the waste.
