Tough Cultural Integration (Wachovia) - Client Services Associate Wells Fargo Employee Review

2.0
Nov 12, 2010
Recommend
CEO approval
Business Outlook

Pros

Very good base of clientele, top notch systems, platforms, educational resources, opportunity for advancement and really good people to work with. Company is more financially sound than most institutions and is VERY diversified (Warren Buffet owns 10% of its stock).

Cons

Be prepared for possible animosity between legacy Wachovia team members vs. Wells Fargo. Wells Fargo is very efficient in right-sizing without incurring large expenses to do so. This is a very bottom-line oriented company that looks for a 15% return on investment regarding anything it does. That means if sharpening a pencil doesn't return 15% to the bottom line, then don't do it. Large disconnect between the cultural philosophies of the "old Wachovians" and Wells Fargo. Wachovia was much more "customer centric" and customer loyalty driven but did a very poor job of enforcing policies and procedures, which is part of the reason it was assimilated.

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5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and great help also competitive salary

Cons

not really much downsides but maybe the career projections

4.0
Dec 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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