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West Pharmaceutical Services

Engaged Employer

Used to be a great place to work until new execs came into power. - Supply Chain West Pharmaceutical Services Employee Review

1.0
Jul 8, 2019
Recommend
CEO approval
Business Outlook

Pros

The work life balance is great ONLY if you work in the right department. Career ladder is great ONLY if you are the lucky chosen shining star. Otherwise you are passed over and forgotten.

Cons

Management creates a toxic environment yet they blame the employees for the bad attitudes or not jumping on board. Management is not listening to the employees feedback...just covering it up. All they care about now is money and employee is just a robot. Its the most toxic environment I have ever worked in. And HR keeps writing, please contact us to discuss in these reviews....well many have discussed with HR and nothing was done. Upper Management talks a great game but nothing filters downs to help the worker bees.

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West Pharmaceutical Services Response
6y
Thank you for taking the time to share your feedback. We are disappointed to hear your views. In the last year we have worked hard to improve our approach to two-way communications within the organization, to ensure our employees have a voice and an opportunity to share opinions and feedback with our leadership teams. Some new initiatives introduced at our manufacturing sites include, “brown bag lunches” which involve leadership teams hosting informal lunches with a cross selection of employees on a regular basis where they can discuss issues openly. Gemba walks are also a weekly feature on sites where the local management teams engage with the employees on the shop floor on topics important to them. We also aim to host town hall meetings at each site on a quarterly basis, where employees can ask questions and engage with leadership. The feedback surrounding these initiatives has been very positive among our team members and we are currently working on introducing some further initiatives in the coming months, to ensure our employees feel engaged and happy in their work environment. In terms of career opportunities, we had 320 internal position changes and/or promotions in 2018 and we will endeavor to maintain and improve this number every year.

Explore other reviews about West Pharmaceutical Services

5.0
Nov 3, 2025
Recommend
CEO approval
Business Outlook

Pros

• Interview process was personal, thoughtful, and conversational — I always felt like a human being, not an application. • Leadership and Talent Acquisition were transparent and respectful throughout. • The people here genuinely care about the work and one another. • Many employees have been with West for 15, 20, even 30+ years, which speaks volumes about culture and stability. • Work is meaningful — West designs and manufactures drug containment and delivery systems that help medications reach patients safely. • Onboarding has been organized and welcoming, with support at every step.

Cons

Systems and digital tools are in transition (which is normal for a growing organization).

1
3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people at the individual contributor level 401k match is good (4% match + 3% NEC annually) ESPP with 15% discount, purchased quarterly

Cons

Difficult to progress your title and compensation Company seems to be shrinking their AZ presence Site management is misguided or missing, certainly not focused on employee retention Compensation is low Consistently losing great people and employees that eventually get fed up from working too much without a matching compensation

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