West Pharmaceutical Services reviews

Thank you for taking the time to share your feedback. We are disappointed to hear your views. In the last year we have worked hard to improve our approach to two-way communications within the organization, to ensure our employees have a voice and an opportunity to share opinions and feedback with our leadership teams. Some new initiatives introduced at our manufacturing sites include, “brown bag lunches” which involve leadership teams hosting informal lunches with a cross selection of employees on a regular basis where they can discuss issues openly. Gemba walks are also a weekly feature on sites where the local management teams engage with the employees on the shop floor on topics important to them. We also aim to host town hall meetings at each site on a quarterly basis, where employees can ask questions and engage with leadership. The feedback surrounding these initiatives has been very positive among our team members and we are currently working on introducing some further initiatives in the coming months, to ensure our employees feel engaged and happy in their work environment. In terms of career opportunities, we had 320 internal position changes and/or promotions in 2018 and we will endeavor to maintain and improve this number every year.

Team member satisfaction is very important to us, and it is concerning to hear your perception of our leadership team at West. However, we thank you for your input, as it is important to hear feedback in order to create a work environment where employees feel they're valued, treated fairly and respected. Our management team is held accountable for high-performance and standards, and we feel our committed group of leaders is one of the many things that makes West so special. We realize that we can all improve on our communication skills, and as a result of feedback we have received from our team members, we have recently implemented ongoing leadership communication training for our entire West leadership team. We strongly encourage open communication and feedback within West, and always encourage our team members to speak with a member of Human Resources or leadership if they have any questions or concerns. Thank you again for your candid feedback. Melissa Wacht, HR Manager, West Phoenix