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West Pharmaceutical Services

Engaged Employer

Run away, plenty of other companies to work at with less headaches - Quality Specialist West Pharmaceutical Services Employee Review

1.0
Dec 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Frankly very surprised West does so well with what they do as they skirt the regulatory requirements with about everything. I cant believe I stayed as long as I did, perhaps I kept thinking I could make a difference.

Cons

Trending negative in a big way and see no evidence of a management changing! Where to start; the place is barely staffed in some departments, The positions filled by the directors are mostly new and hance have no idea of the product lines, use or manufacturing techniques, they spend all their time completing status reports for management reviews. The Quality teams globally are so overwhelmed with daily issues that no ones can effectively address the root causes. The material supplier base is a joke; it's all about lowest cost vs actually quality. Any system improvement projects are quick fixes, no long-term strategy is every considered. Alot of manual busy work is performed just to maintain an awareness of business performances, your SAP isnt helping! West is way behind in pay, benefits and any career development plans; chances are if you're hired now, expect to be in that role for years and years. I see luck running out and a consent decree in the works.

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West Pharmaceutical Services Response
3y
At West, we hold ourselves to the highest standards of quality, integrity, and respect. We require strict adherence to all regulatory requirements, without exceptions. These tenets are embedded in West’s quality culture and leadership values and we continue to improve upon them every day. We take claims regarding non-compliance very seriously. Each West team member holds responsibility for maintaining these standards and they are expected to immediately report any compliance concerns to their managers or West’s Chief Quality Officer or to contact West’s Compliance and Ethics Office or report it anonymously through the Integrity Hotline

Explore other reviews about West Pharmaceutical Services

5.0
Nov 3, 2025
Recommend
CEO approval
Business Outlook

Pros

• Interview process was personal, thoughtful, and conversational — I always felt like a human being, not an application. • Leadership and Talent Acquisition were transparent and respectful throughout. • The people here genuinely care about the work and one another. • Many employees have been with West for 15, 20, even 30+ years, which speaks volumes about culture and stability. • Work is meaningful — West designs and manufactures drug containment and delivery systems that help medications reach patients safely. • Onboarding has been organized and welcoming, with support at every step.

Cons

Systems and digital tools are in transition (which is normal for a growing organization).

1
3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people at the individual contributor level 401k match is good (4% match + 3% NEC annually) ESPP with 15% discount, purchased quarterly

Cons

Difficult to progress your title and compensation Company seems to be shrinking their AZ presence Site management is misguided or missing, certainly not focused on employee retention Compensation is low Consistently losing great people and employees that eventually get fed up from working too much without a matching compensation

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