horrible - Tour Desk Agent Westgate Resorts Employee Review

1.0
May 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Technically, I was full-time, but my hours were only appx. 32h. Good benefits and 401K if you stay with the company long enough. Training was excellent.

Cons

I was not allowed to sit down even if we had no customers.That was extremely exhausting. I had to buy special shoes so that my lower back and feet wouldn't kill me at the end of the day. I didn't get refunded by the company. The staff were a click. Gossip, gossip, gossip everywhere. Management didn't care about anybody. Everybody feared the managers as if they were all-mighty gods who can destroy you if you don't shut up and fall in line. You are not allowed to say "You are welcome", but "My pleasure" and they hammer it to you like it's a sacred phrase that will bring millions of $$$ to the company. If you don't fit in within the click, you get laid off at the end of the season (in Dec.).I got paid only $9/h.You are selling lies (timeshare).

Explore other reviews about Westgate Resorts

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Steady Job, Amazing people, good work environment

Cons

Workload can be high at times, and some processes could be more streamlined. Career advancement opportunities may vary depending on department needs.

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good opportunity to make good money

Cons

Management has favorites. Leadership beats a dead horse with a stick even though you’re supposed to be able to brush it off!

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