White Lodging’s new buzzword has been engagement, which essential creates a culture of giving in to every whim of your team but leaves managers in the dark. Recently White Lodging tied bonuses to your property’s Gallup survey results. The survey is meant to be anonymous, but if you want your bonus you obviously will give 5s across the board and will do whatever it takes to get your associates to give 5s. Their 2018 Gallup award is completely invalid as it is based off years of “coaching” employees on how to take the survey. White Lodging even sends out monthly conversation starters and troubleshooting tools on how to increase these scores. This leads to managers taking multiple surveys which makes the entire process a waste of time. White Lodging’s culture is one of always having to share how amazing everything is and spreading a false sense of happiness and fulfilment when in reality everyone is miserable and overworked. If you want to be promoted within the company, you are essentially forced to post weekly/monthly on your PERSONAL LinkedIn page how fabulous life at White Lodging is. After constantly being "reminded" via email by my direct manager to post or repost something to LinkedIn, I politely reached out to corporate HR for clarification on if this was a requirement, only for them to turn around and contact my direct manager about the inquiry. I was met with borderline retaliation ever since. Turnover is White Lodging’s greatest problem. They take too long to address unethical behavior and leave positions empty or take forever to fill a position to make budgets and save money. It is virtually impossible to enjoy time away from the office or use vacation. Company culture does not respect operations manager’s work life balance by encouraging after hour calls, emails, etc. to get the job done. No one is every properly trained because the turnover is so constant. All of that coupled with below average industry pay makes this company one to avoid.
