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Williams-Sonoma, Inc.

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Williams-Sonoma, Inc. reviews

So Toxic - Senior Marketing Manager Williams-Sonoma, Inc. Employee Review

3.0
Jan 17, 2019
Senior marketing manager
Recommend
CEO approval
Business Outlook

Pros

WSI used to be a great company to learn from and grow within. Working for WSI used to carry prestige (and still does--but that may fade over time). It was a rigorous environment in a good way, and the people were excellent. The heritage of the company is incredible because Chuck Williams was incredible! If I could go back to the earlier years, I would. (PS: the 40% discount & sample sales are also nice.)

Cons

WSI has changed dramatically over the years. The current executive leadership is a bunch of overpaid, self-important, unappreciative narcissists. They pretend that they are people first when in fact they are "me first." As in, my stock options, my bonus, my house in/on Tiburon/Belvedere, my prestige. And, it's a Club. If you are the Club, you're set (despite how stupid and lazy you actually are). If you're not part of the Club (despite how smart and hard working you are), you'll be where you are for a long time, suffering. I would never recommend my former job (nor my boss' job) to a single soul alive. You would have to deal with so much demoralizing stuff. Even if you had a GREAT direct boss, which I was lucky enough to have, you cannot escape the influence of the higher powers at WSI. They will find you and they will make you feel very, very small.

Explore other reviews about Williams-Sonoma, Inc.

5.0
Jul 16, 2026
Marketing
Recommend
CEO approval
Business Outlook

Pros

- Smart, talented, and supportive colleagues who are enjoyable to work with. - Strong management team that provides clear direction and is invested in their team's success. - Excellent employee discount across the WSI brands. - Collaborative culture with opportunities to learn from experienced teammates. - Well-known portfolio of brands with exposure to a variety of businesses and marketing initiatives.

Cons

- Base salaries could be more competitive, particularly given the cost of living in SF.

2.0
Jul 3, 2026
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Work from home, the immediate benefits and 40% discount

Cons

Benefits and discounts don’t pay the bulldog. The attendance structure is unbending and controlling. You must log in EXACTLY at 9:00 am, not a minute before or a minute after, log out EXACTLY at noon for lunch and log back in 30 minutes later. Not 29, not 31. And log out EXACTLY at 5 pm. Failure to do this you will get a warning. 2nd day of training I got called out for logging in early. EARLY. Told it could be grounds for termination. You get a 2-3 min bathroom break outside of the two measly 15 min breaks. If you take 5 minutes, command post will call to find out what’s going on. I don’t know how they think they can get away with monitoring your bathroom use. Then, for $15 per hour, you get to sit with your butt glued to your chair for 7.5 hours listening to angry customers all day. They expect you to handle 40-50 calls per day with 10 min max on each call. That’s 6 every hour, 10 minutes each. So the phone is ringing off the hook. All for $15 per hour and the privilege of working for Williams Sonoma. Run. You can do better.

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