Is Williams-Sonoma, Inc. a good company to work for?

Williams-Sonoma, Inc. has an overall rating of 3.4 out of 5, based on over 4,435 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 53% of employees would recommend working at Williams-Sonoma, Inc. to a friend and 54% have a positive outlook for the business. The best reviews about Williams-Sonoma, Inc. have been left by employees working as District Manager , Senior Lead and Intern .

Does Williams-Sonoma, Inc. pay their employees well?

According to anonymously submitted Glassdoor reviews, Williams-Sonoma, Inc. employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Williams-Sonoma, Inc.. This rating has been stable over the past 12 months.

How satisfied are employees working at Williams-Sonoma, Inc.?

53% of Williams-Sonoma, Inc. employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Williams-Sonoma, Inc. 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Williams-Sonoma, Inc.?

Customer Service Representative (456) , Sales Associate (383) , General Manager (97) , Assistant Manager (66) , Customer Service Representative (CSR) (65) , Retail Sales Associate (58) , Stock Associate (58) , Seasonal Sales Associate (53) , Customer Service Associate (47) , Manager (41) , Operations Manager (40) , Customer Service (30) , Assistant Store Manager (28) , Cashier (27) , Customer Service Agent (27)

What are the pros of working at Williams-Sonoma, Inc. according to real employee reviews?

"Love having a part time sit down job and the people I work with are great." ((in 288 reviews)); "Work from home is great" ((in 239 reviews)); "Benefits were great and reasonably affordable" ((in 179 reviews)); "My coworkers were great and very welcoming." ((in 90 reviews)); "great team and fun to work at during the Holidays" ((in 84 reviews))

What are the cons of working at Williams-Sonoma, Inc. according to real employee reviews?

"Also there is basically no training given so it's hard to feel like you know what you are doing." ((in 263 reviews)); "Low pay for such an upscale company; hours became very sparse when the economy began to fail." ((in 236 reviews)); "Poor management on higher level" ((in 231 reviews)); "The good managers walked out" ((in 113 reviews)); "Lack of responsibility taken from senior leadership and merchants to drive in store business and build overall total company comp results." ((in 99 reviews))

What are employees saying about Williams-Sonoma, Inc. layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Williams-Sonoma, Inc. layoffs and their outlook for job security at Williams-Sonoma, Inc. in 2026.

What are the top reviewed Williams-Sonoma, Inc. locations?

San Francisco , Las Vegas , Atlanta , Memphis , Olive Branch , Oklahoma City , New York , Dallas , Los Angeles , Braselton , Orlando , Tampa , Miami , Columbus , Charlotte , Jacksonville , Houston , Chicago , San Diego , Rocklin , Seattle , Phoenix , Raleigh , Claremont , Austin , Washington , Nashville , Philadelphia , Costa Mesa , Palo Alto

Williams-Sonoma, Inc. reviews

3.4

53% would recommend to a friend

(4,084 total reviews)

Laura J. Alber

65% approve of CEO

54% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Williams-Sonoma, Inc. has an employee rating of 3.4 out of 5 stars, based on 4,084 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Williams-Sonoma, Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Jan 14, 2016

Tired and Unmotivated

Senior marketing manager

Recommend

CEO approval

Business Outlook

Pros

I've been with one of the brands for over 5 years, with three different positions that have taught me a lot. I've been promoted each time I moved. The company sets you up for great career experience, and you will grow a lot, but they have known pattern of running lean and wearing people out. Discounts and sample sales are fantastic.

Cons

Biggest issues: wasting time on investment review prep for our ungrateful CEO, so much so that we rarely have time for real marketing, and overall bad culture. This isn't a happy company and the PTO is terrible. They made a big fuss about Divirsity and then didn't give off MLK, they also claimed to do a competitive audit of benefits but did not factor in that we live in SF where most company benefits exceed the average standard. This is not a place for frills of any sort. People who have been here longer say Laura Alber is to blame for the culture.

3.0

Jan 17, 2019

So Toxic

Senior marketing manager

Recommend

CEO approval

Business Outlook

Pros

WSI used to be a great company to learn from and grow within. Working for WSI used to carry prestige (and still does--but that may fade over time). It was a rigorous environment in a good way, and the people were excellent. The heritage of the company is incredible because Chuck Williams was incredible! If I could go back to the earlier years, I would. (PS: the 40% discount & sample sales are also nice.)

Cons

WSI has changed dramatically over the years. The current executive leadership is a bunch of overpaid, self-important, unappreciative narcissists. They pretend that they are people first when in fact they are "me first." As in, my stock options, my bonus, my house in/on Tiburon/Belvedere, my prestige. And, it's a Club. If you are the Club, you're set (despite how stupid and lazy you actually are). If you're not part of the Club (despite how smart and hard working you are), you'll be where you are for a long time, suffering. I would never recommend my former job (nor my boss' job) to a single soul alive. You would have to deal with so much demoralizing stuff. Even if you had a GREAT direct boss, which I was lucky enough to have, you cannot escape the influence of the higher powers at WSI. They will find you and they will make you feel very, very small.

3.0

Dec 17, 2015

You Lost Sight of what Mattered

Store manager

Recommend

CEO approval

Business Outlook

Pros

Such a great company when I started 8 years ago, when Howard Lester and Chuck Williams ran the show. Howard believed in his people, trusted and empowered them to run stores as if they were their own businesses. Staff was motivated, satisfied, proud, and well-compensated. There wasn't ant better customer service to be found, internal or external.

Cons

Fast forward a few years to Howard passing away, his "rules" being forgotten, and the stockholders becoming more important than the staff or customers. Tasking took over taking care of our guests, getting e-mails, credit cards, hitting your SPH, filling your client book, etc. How about you just let us take care of our guests?!?

Viewing 1 - 3 of 4,084 Reviews

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Jobs at Williams-Sonoma, Inc.

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative