3.0
Dec 17, 2015
Former employee, more than 1 year
Renton, WA
Recommend
CEO approval
Business Outlook
Pros
Such a great company when I started 8 years ago, when Howard Lester and Chuck Williams ran the show. Howard believed in his people, trusted and empowered them to run stores as if they were their own businesses. Staff was motivated, satisfied, proud, and well-compensated. There wasn't ant better customer service to be found, internal or external.
Cons
Fast forward a few years to Howard passing away, his "rules" being forgotten, and the stockholders becoming more important than the staff or customers. Tasking took over taking care of our guests, getting e-mails, credit cards, hitting your SPH, filling your client book, etc. How about you just let us take care of our guests?!?