Leadership does not reflect core values (non inclusive) - Anonymous employee WillowTree Employee Review

1.0
Jul 29, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My team was wonderful. World class, high energy, succeeded at every project thrown our way. I love the social impact projects. Offices are awesome (but shouldn’t take away from remote work).

Cons

Ran into many non inclusive situations. Even when HR was brought in they indicated that the issues were not led by bias intentions and that the lack of inclusion was simply an illusion. Leadership always preached “ownership” but when you owned a project and executed differently than they would expect, they would let you hear it and put a lot of blame on you. I was out sick for a few days and my manager texted me everyday asking me to pick up the slack and we needed to have a serious conversation about my career when I recovered (I was in the ER). HR and management constantly preaches that feedback is crucial and valued. However, whenever I (or any colleagues) would bring feedback up it would be discredited immediately. If feedback was brought to me, I would have zero chance to respond to it. I was discriminated against multiple times by my manager. I often would do the work/projects my manager would sign up for but then “delegate” away. My manager was new to management in the past year and was really poor at it but given their tenure they were more respected than myself. This company also discriminates anyone who doesn’t get the COVID vaccine. I saw several team members get discriminated for this and their managers would claim all of a sudden their “performance” was deteriorating…when in fact they were a top producer or worker on their team. Pay is extremely low here! Way below market standard. The company is way far behind on remote work. They don’t allow remote work full time for any employees. This shows a lack of ability to keep up with their own competition and employee needs. Several managers were ruthless toward their project teams and I saw several employees get let go and the managers would laugh about it to me or talk so lowly of the employee, thinking I would find it humorous too. One of my team members was told they weren’t being promoted simply because they didn’t “look” like a manager and weren’t the best dressed in Zoom calls…ouch! Overall, this company needs a leadership overhaul and more inclusive leaders…while also needing to improve pay and remote work.

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WillowTree Response
4y
As rare as it is, it's painful to see someone have the experience described here at WillowTree. The thought of anyone laughing if someone has to be let go (which by the way is an extraordinarily rare event) is completely foreign to anything I have witnessed here. There are two critiques made in this post that we stand behind: most of our teams will be coming back into the office on a hybrid basis when the numbers support that (and I would note that is based on internal feedback and team member demand for hybrid as the preferred work environment), and we are urging our team members to be vaccinated if they are able to be. - Tobias

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Pros

Lots of really nice, and smart people who are very collaborative and excited to share their knowledge. This is not a prestigious place to work, so I was a bit surprised by just how smart and competent people are at WillowTree or TELUS Digital, whatever our name is. The offices are great and the office culture is ridiculously good. Huge shoutout to the employees (it's def not upper management) who go out of their way to make the office culture great. Depending on what project you're on, it can be a pretty chill place to work. If you're early in your career and need experience, the variety of projects makes this a genuinely good opportunity.

Cons

The biggest con is the compensation. It's so terrible, and far below the industry standard that I don't really see how anyone could stay here long term. They don't give raises, no one is getting promotions. There's also quite a lot of restructuring going on, and very poor communication about it. Which is par for the course in the tech industry at this point, but worth noting. It feels relatively stable for now, but I really have trouble seeing how their tech services division is going to survive as AI decreases the cost to build software. Plus, tech services as part of TELUS Digital doesn't really make any sense long term. It's a contact center business with a bunch of people that randomly make expensive mobile apps? It seems to be making enough money for now to keep going, but I feel like that could change any moment.

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