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WillowTree reviews

A great experience so far - Anonymous employee WillowTree Employee Review

5.0
Aug 12, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Transparent leadership that has kept us in the loop every step of the way during the Covid crisis. The company has encouraged employee input about crucial decisions and demonstrated where it was incorporated. It’s a business, not a commune, so while of course there are decisions I wish had played out differently, I understand that not everything can be rainbows and sunshine and exactly the way I want it to be. Out of all the places I worked WillowTree excels the most at communicating change and acting on feedback from employees. - I work in a role that spans multiple projects, so get exposure to many clients, colleagues, and working styles. Every project experience is the sum of the people who work on it and how they work with the client. So far most of my experiences have been positive and enjoyable. When projects have been stressful or challenging I still feel respected and valued by my team members. - personally I think that pay and benefits are very good (healthcare fully covered, matching 401k) but in my previous roles I was underpaid and had terrible healthcare so it might be a matter of perspective.

Cons

- although all my client and project experiences have been positive I have several colleagues who ended up working on teams with aggressive and micromanaging team leadership or toxic clients. My good experiences don’t invalidate the negative ones shared here. While I believe WT has the channels to communicate this & escalate issues, it can be a challenging aspect of agency work and likely hard for more junior team members to speak up and get the help they need - The company will see a lot of attrition in the coming months with their commitment to a hybrid working environment. This could lead to unstable projects, leadership vacuums, or short staffing. I hope leadership is prepared for this but I’m a little worried.

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WillowTree Response
4y
Thanks for this review and all the specifics, and very much appreciate your take on how we try to be transparent but cannot please everyone all the time on some of the COVID related policy decisions. Also appreciate the focus on how we need to make the hybrid experience amazing and we are highly focused on that. Please shoot any ideas you have on this over to me as we 100% agree that half in person/half remote meetings are worse than all remote....Best, Tobias

Explore other reviews about WillowTree

5.0
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Pros

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Cons

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3.0
May 29, 2026
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Recommend
CEO approval
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Pros

Lots of really nice, and smart people who are very collaborative and excited to share their knowledge. This is not a prestigious place to work, so I was a bit surprised by just how smart and competent people are at WillowTree or TELUS Digital, whatever our name is. The offices are great and the office culture is ridiculously good. Huge shoutout to the employees (it's def not upper management) who go out of their way to make the office culture great. Depending on what project you're on, it can be a pretty chill place to work. If you're early in your career and need experience, the variety of projects makes this a genuinely good opportunity.

Cons

The biggest con is the compensation. It's so terrible, and far below the industry standard that I don't really see how anyone could stay here long term. They don't give raises, no one is getting promotions. There's also quite a lot of restructuring going on, and very poor communication about it. Which is par for the course in the tech industry at this point, but worth noting. It feels relatively stable for now, but I really have trouble seeing how their tech services division is going to survive as AI decreases the cost to build software. Plus, tech services as part of TELUS Digital doesn't really make any sense long term. It's a contact center business with a bunch of people that randomly make expensive mobile apps? It seems to be making enough money for now to keep going, but I feel like that could change any moment.

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