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      Wings Credit Union

      Engaged Employer

      Wings Credit Union reviews

      Timing - Phone Specialist Wings Credit Union Employee Review

      2.0
      Jul 23, 2025
      Phone specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. Learn valuable information.

      Cons

      Way too much monitoring, timing everything including bathroom breaks, working for members off phone, screens are recorded for evaluation steps, phrases need to be word for word, the pressure is overwhelming. Each day the timing has to fall within certain limits.

      avatar
      Wings Credit Union Response
      11mo
      Thank you for taking the time to write a review. We appreciate your feedback. Unfortunately, the call center environment is one that needs to be a bit more structured due to the nature of the work. We are always looking for ways to improve the employee experience though, even in a highly structured role like this. I will share your feedback with leadership and with our Human Resources Department. Thank you again!

      Explore other reviews about Wings Credit Union

      5.0
      Apr 17, 2026
      Systems analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture and people at all levels

      Cons

      Divisions of labor felt too specialized

      3.0
      Jun 22, 2026
      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love the members i serve. My job is worth it because I enjoy the member facing aspect. I enjoy my day to day. Wings itself is a great company to work for and our benefits are amazing.

      Cons

      In my branch unfortunately there is favoritsm. The work comardary isnt there for me. Walking on eggshells on people's emotions, people arguing, following rules only at times when others think it makes sense vs all the time creating inconsistency.

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